Summary and Overview

• Senior Service Desk Engineer 
• Guernsey 
• Permanent
• Full time 
• Competitive Salary & Benefits

You'll support the business by providing first and second line IT service desk support across the Group.

Your New Role

This list of duties is not exhaustive and may change from time to time according to business needs:

Provide first and second line of IT support for all users and infrastructure

• General IT queries 
• Software/Application patching
• Configuring laptops, mobiles, screens and printers
• Support VIP’s in the local office
• Setting up new users, including providing technology inductions
• Removing employees from the system when they have left the organisation
• Administration of Office 365, Azure, Intune and conditional access
• Server administration tasks to file permissions etc.

Support the wider IT team with local queries impacting the local office

Be the eyes and ears on the ground for all IT issues

Ensure all local IT policies and procedures are adhered to

Complete the daily, weekly and monthly tasks including backups, procedures and reporting
Assist with the running of procedure across a wide spectrum of IT systems

Undertake general IT administration duties 

Help ensure IT documentation is maintained and up to date

Provide on-call support for business critical issues

Ensure compliance with company standards, policies and procedures

What will you need to succeed in this role?

As to be expected, we are searching for someone who can bring a range of skills and experiences to enhance the team. As such, there are a few essential skills we are looking for:

• Good working knowledge of Windows 11 and Microsoft Office 365
  
• Experience configuring and maintain Windows Server 2019 and above
  
• Knowledge of Windows Virtual Desktop
• Good working knowledge of Active Directory, Azure Cloud services, End point management and Intune
  
• Good working knowledge and experience of manging backup systems
• ITIL experience (desirable) 
• Office 365 Administration qualified (desirable)
• Microsoft 365 Mobility and Security qualified (desirable)
• ServiceNow certified (desirable)

Personal attributes which would be seen in the ideal applicant include;

• Excellent customer service and interpersonal skills
• Professional and positive
• Enjoy working as part of a global team and able to work with minimal supervision
• Self sufficient and self-motivated
• Work well under pressure and meet deadlines
• Strong organisational skills natural ability to solve problems

Equiom Group

For more than 45 years we have supported high net worth individuals and international corporations to nurture and fulfil their ambitions. We are a global professional services provider, working with private clients, corporate clients and funds to navigate the twists and turns to achieve their ambitions.

We are proactive and passionate. We provide exceptional service to develop deep and meaningful client relationships, providing an unrivalled breadth of bespoke end-to-end wealth protection and business support services.

We are a business which has expanded, allowing us to adapt quickly to change and invest in key areas to support our growth journey. We are looking for brilliant people to join our team to grow and develop with us.

What should you do now?

If you are interested in this role, please apply now. If you have read the above and are unsure about whether this is for you; maybe you can do most of the responsibilities, or you have some of the key skills, please get in touch for a confidential conversation about the role and we can discuss further.

Equal Opportunities

Equiom Group is committed to Diversity and Inclusion across our Global business. We welcome applicants from all interested parties, and any reference to qualifications or certifications should be read to be interchangeable with local or international qualifications and certifications. All applications will be reviewed solely on their merits. All recruitment and selection will be conducted in accordance with prevailing Employment and Equality legislation.