Summary and Overview

• Service Desk Engineer
• Singapore
• Permanent
• Full Time
• Competitive Salary and Benefits

You will support the business by providing first and second line IT service desk support to Equiom employees globally.

Your New Role

Working as a Service Desk Engineer, the responsibilities of the role will grow and adapt to changing needs and demands, however below are the core duties of the role, which is not exhaustive;

• Provide first and second line IT desktop support for users and infrastructure;

1. General IT queries
2. Software / Application patching
3. Configuring laptops, mobiles, screens and printers
4. Support VIP's in the local office
5. Setting up new users, including providing Technology Inductions
6. Removing employees from the system when they have left the organisation
7. Administration of Office 365, Azure, Intune and conditional access
8. Server admin tasks - file permissions etc

• Support the Group Technology team with local IT queries impacting the Singapore office
• Be the eyes and ears on the ground for all IT issues
• Ensure all local IT security policies are adhered to
• Complete daily, weekly, and monthly tasks including backups, procedures, and reporting
• Assist with the running of procedures across a wide spectrum of IT systems
• Undertake general IT administration duties
• Help ensure IT documentation is maintained and up to date
• Provide on-call support for business-critical issues
• Ensure compliance with company standards, policies and procedures

What will you need to succeed in this role?

As to be expected, we are searching for someone who can bring a range of skills and experiences to enhance the team. As such, there are a few essential skills we are looking for:

• Good working knowledge of Windows 10 and Microsoft Office 365
• Experience configuring and maintaining Windows Server 2019
• Knowledge of VMWare and Hyper-V platforms
• Good working knowledge of Active Directory, Azure Cloud services, Endpoint management and Intune
• Good working knowledge and experience of managing backup systems
• ITIL experience (desirable)
• L V4 Foundation Office 365 Administration qualified (desirable)
• Microsoft 365 Mobility and Security qualified (desirable)
• ServiceNow certified (desirable)

Equiom Group

For more than 45 years we have supported high net worth individuals and international corporations to nurture and fulfil their ambitions. We are a global professional services provider, working with private clients, corporate clients and funds to navigate the twists and turns to achieve their ambitions.

We are proactive and passionate. We provide exceptional service to develop deep and meaningful client relationships, providing an unrivalled breadth of bespoke end-to-end wealth protection and business support services.

We are a business which has expanded, allowing us to adapt quickly to change and invest in key areas to support our growth journey. We are looking for brilliant people to join our team to grow and develop with us.

What should you do now?

If you are interested in this role, please apply now. If you have read the above and are unsure about whether this is for you; maybe you can do most of the responsibilities, or you have some of the key skills, please get in touch for a confidential conversation about the role and we can discuss further.

Equal Opportunities

Equiom Group is committed to Diversity and Inclusion across our Global business. We welcome applicants from all interested parties, and any reference to qualifications or certifications should be read to be interchangeable with local or international qualifications and certifications. All applications will be reviewed solely on their merits. All recruitment and selection will be conducted in accordance with prevailing Employment and Equality legislation.

his list of duties is not exhaustive and may change from time to time according to