Summary and Overview

• Senior Service Desk Engineer 
• Guernsey
• Permanent
• Full Time
• Competitive Salary & Benefits

We’re looking for a Senior Service Desk Engineer to join our dynamic Group Technology team. This is an exciting opportunity for an experienced IT professional who thrives in a fast-paced, global environment and is passionate about delivering excellent service and technical solutions.

As a Senior Service Desk Engineer, you’ll play a key role in ensuring reliable, secure, and efficient IT operations across the Group. You’ll handle complex technical issues, support key infrastructure initiatives, and help drive continuous improvement to enhance the digital experience for all users.

This role requires strong technical ability, excellent communication skills, and a customer-focused mindset. You’ll be a trusted partner to the business, helping ensure that every user interaction reflects our commitment to operational excellence.

What You’ll Do

• Provide first- and second-line IT support across multiple jurisdictions, resolving incidents and service requests efficiently
• Configure, maintain, and troubleshoot user devices, Microsoft 365, Azure, Intune, and related systems
• Identify recurring technical issues and contribute to process improvements
• Support system upgrades, migrations, and key technology projects
• Act as a local escalation point for complex IT challenges
• Maintain accurate records in ServiceNow and ensure compliance with IT and security standards
• Collaborate with global IT colleagues to share knowledge and best practices
• Deliver a consistently high level of customer service and user satisfaction

About You

You’ll be a proactive problem-solver with strong technical expertise and a passion for helping others. You’ll bring a structured, solutions-driven approach and be comfortable working independently as well as part of a global team.

Skills and experience we’re looking for:

• Strong knowledge of Windows 11, Microsoft 365, Azure, and Intune
• Experience supporting both hardware and software environments
• Excellent troubleshooting, communication, and time management skills
• Previous experience working in a service desk or technical support environment
• A positive, can-do attitude and a commitment to continuous improvement

Desirable:

• ITIL Foundation qualification
• Microsoft 365 Administrator or related certification
• Experience with ServiceNow or similar service management tools

What We Offer

• A collaborative, inclusive, and supportive work environment
• Opportunities to develop your technical skills and career within an international business
• Exposure to a broad range of technologies and global IT projects
• Competitive salary and benefits package aligned with your experience

About Equiom

For over 45 years, we’ve been helping high-net-worth individuals and international businesses bring their ambitions to life. Equiom is a global professional services provider, supporting private clients, corporate clients, and funds as they navigate the ever-changing business landscape.

We’re passionate about what we do and genuinely care about our clients. That’s why we go beyond the expected — offering exceptional, tailored end-to-end services to protect wealth and support business success. Our approach is personal, proactive, and built on strong, lasting relationships.

As a growing business, we’re always evolving — embracing change, investing in our future, and staying ahead of the curve. It’s an exciting time to join us, and we’re looking for brilliant, motivated people who want to grow with us.

Thinking of applying?

If this sounds like a role you might enjoy, we’d love to hear from you. Maybe you don’t meet every requirement but feel you’ve got a lot to offer? That’s okay — reach out for a confidential chat, and we’ll talk it through together.

Everyone’s welcome at Equiom

We’re proud to be a global business that champions diversity and inclusion. We welcome applicants from all backgrounds and experiences. Whether your qualifications are local or international, what matters most to us is your potential. Every application is considered on its own merit, in line with local employment and equality laws.