Summary and Overview

• Senior Service Desk Engineer

• Isle of Man 

• Permanent

• Full Time  

• Competitive Salary & Benefits

Make an impact. Solve complex problems. Support a global business.

We’re looking for a Senior Service Desk Engineer who thrives on delivering exceptional IT support, enjoys solving complex technical challenges and wants to play a key role in shaping a modern, secure and scalable technology environment.

You’ll be a trusted escalation point, a mentor to junior colleagues and a driving force behind continuous improvement across our Group wide IT services.

About the Role

As a Senior Service Desk Engineer, you’ll provide first and second line support across the Group, ensuring systems run smoothly, securely and efficiently. You’ll collaborate closely with the wider Technology team, contribute to key projects and help enhance the overall user experience for colleagues across our 12 locations.

We’re looking for someone proactive, customer focused and technically curious, with a passion for improving how technology supports the business.

What You’ll Be Doing

Driving Growth & Innovation

• Support the modernisation of Central IT systems to improve efficiency and scalability

• Identify recurring issues and recommend long term solutions

• Contribute to technology upgrades, system optimisation, and user adoption initiatives

• Build technical expertise to support evolving infrastructure and business growth

• Participate in projects including cloud migration, security enhancements and digital collaboration tools

Championing Culture & Collaboration

• Deliver high quality, customer focused technical support

• Promote collaboration, accountability and service excellence across the Technology team

• Mentor and support junior colleagues

• Communicate clearly and professionally with end users, managing expectations effectively

• Act as an ambassador for our values through integrity, teamwork and responsiveness

Delivering with Excellence

• Provide first and second line IT support across the Group

• Configure, maintain and support user devices and core systems including Microsoft 365, Azure, Intune and Office 365

• Act as the “eyes and ears on the ground” for local IT issues

• Support onboarding, offboarding, patching and access management

• Maintain accurate documentation and records in ServiceNow

• Provide on call and out of hours support for business critical systems

• Monitor and improve system availability and performance

What Success Looks Like

• SLA and ticket resolution targets consistently met or exceeded

• Reduced repeat incidents through proactive problem management

• Positive feedback from users, VIPs and peers

• Strong contribution to system and process improvements

• Full compliance with IT security, audit and documentation standards

What You’ll Bring

Essential

• Strong experience with Windows, Microsoft 365, and Active Directory

• Hands on knowledge of Azure, Intune and endpoint management

• Excellent troubleshooting skills across hardware, software and networking

• Outstanding customer service and communication skills

• Ability to work independently and collaboratively in a global team

Desirable

• ITIL Foundation certification

• Microsoft 365 / Office 365 Administration or Security & Mobility certifications

• Experience with ServiceNow or similar service management tools

• Windows Server administration experience

Key Attributes

• Professional, positive and client focused

• Proactive, self sufficient problem solver

• Highly organised with strong attention to detail

• Calm under pressure with excellent prioritisation skills

• Team oriented with strong relationship building abilities

• Curious, adaptable, and willing to go the extra mile

Equiom Group – Let’s Achieve More, Together

For over 45 years, we’ve been helping high net worth individuals and international businesses bring their ambitions to life. Equiom is a global professional services provider, supporting private clients, and corporate clients as they navigate the ever changing business landscape.

We’re passionate about what we do and genuinely care about our clients. That’s why we go beyond the expected, offering exceptional, tailored end to end services to protect wealth and support business success. Our approach is personal, proactive and built on strong, lasting relationships.

As a growing business, we’re always evolving, embracing change, investing in our future, and staying ahead of the curve. It’s an exciting time to join us, and we’re looking for brilliant, motivated people who want to grow with us.

Thinking of applying?

If this sounds like a role you might enjoy, we’d love to hear from you. Maybe you don’t meet every requirement but feel you’ve got a lot to offer? That’s okay, reach out for a confidential chat and we’ll talk it through together.

Everyone’s welcome at Equiom

We’re proud to be a global business that champions diversity and inclusion. We welcome applicants from all backgrounds and experiences. Whether your qualifications are local or international, what matters most to us is your potential. Every application is considered on its own merit, in line with local employment and equality laws.